CycUltra FAQs

1、Can I have a test riding about this bike?

Yes, you can!


Local Shop (US):

2695 E Leland Rd, Pittsburg, CA 94565


2、Does your electric bike have any certification ?

Yes, our all ebikes are certified with American Standard UL 2849 certification.


3、What's size of the fat tire? How about the motor?


MOTOR: 1000W Bafang Motor (Peak)


4、How about the suggested rider height?

Suggested Height: 5'3"-6'3"


5、Can I ride this mountain bike in the snow?

Yes, you can! This mountain bike is suitable for snow riding, beach riding, mountain riding, off-road riding, long range trip and more. It can conquer all terrain.


6、How long for the delivery time? Warranty?

In general, orders typically process within 1-2 business day and delivery time is typically 3-6 days. If your order is in stock and you don’t receive tracking number after 3 business days, please contact our after-sales service team for tracking information.

Customer service email:

Warranty: 13 Months Warranty