Return & Refund Policy
Order Cancellation
We understand plans can change — no worries.
If you’d like to cancel your order, please follow these steps:
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Log in to your account on our website.
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Go to “My Account” → “Order Details.”
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Find the order you want to cancel and click “Cancel Order.”
Cancellations are available within 3 hours after placing your order.
Once your order has been shipped, it can’t be canceled.
If you no longer want the item, you may request a return within 30 days after receiving it.
⚠️ Note: Refusing delivery or skipping the return process may cause transit loss or warehouse refusal, which could void your eligibility for a refund or replacement.
If you cancel after the order ships, you’ll be responsible for the return shipping fee, and the original outbound shipping cost (even if shown as “free shipping”) will not be refunded.
Please do not send anything back until we confirm your return request in writing.
30-Day Return & Refund Policy
We want you to love your Cycrown eBike. If it’s not the perfect match, you can return it within 30 days under the following conditions:
1. Brand-New Products
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Return shipping fee: $120 per e-bike
2. Opened Products (Used Within 10 Miles)
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30% restocking fee (based on product price)
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$120 return shipping per e-bike
3. Used Products (Over 10 Miles)
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Must be in original packaging
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50% restocking fee (based on product price)
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$120 return shipping per e-bike
Additional Guidelines
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Accessories & Gifts: All accessories and free gifts must be returned. Missing items will be charged at retail value.
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Missing Keys: $40 fee for lost keys.
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Packaging: If the original box is missing, replacement packaging must be smaller than 61"x12"x39". Oversized boxes will incur a $1,000 surcharge.
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Return Timeline: Drop off your return within 7 days of receiving the return label. Late drop-offs may incur a $120 fee.
Inspection & Refund
Once your return arrives, our team will inspect it within 12 business days.
You’ll receive a notification of approval or rejection based on the product’s condition.
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Refunds are issued within 5 business days after approval.
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If the product shows misuse or damage, Cycrown may deduct or deny part of the refund.
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Refunds are processed in USD to your original payment method.
For international purchases, your bank or credit card provider may apply currency conversion or international transaction fees, which are not refundable.
How to Start a Return
To begin your return, contact us within 30 days of delivery:
📩 Email: vip@cycrown.com
Subject: [RETURN REQUEST] + Your Order Number
All returns must be authorized by Cycrown before shipping.
Unauthorized returns will be refused.
Please use the provided prepaid label and original packaging whenever possible.
Pre-orders & Backorders
Pre-orders and backorders are charged in full at checkout.
Payment is processed immediately, regardless of when your order ships.
Accessories & Replacement Parts
Accessories and replacement parts can be returned within 30 days if unused, undamaged, and in unopened packaging.
Customers are responsible for shipping costs both ways.
Non-returnable Items
The following items cannot be returned or refunded:
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Batteries
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Gift cards
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Gifted orders
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Purchases from unauthorized resellers
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Items damaged by misuse, modification, or human error
Important Notice
Please do not ship anything back without our written approval.
Unauthorized returns will not be processed and may result in additional fees.
Once a product has shipped, the sale is considered final.
