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Warranty Policy

This Limited Warranty is provided by CYCROWN to the original purchaser of a CYCROWN electric bicycle. It provides specific legal rights and protections while ensuring the safety and performance of our products.

  1. WARRANTY PERIOD & ELIGIBILITY

  • Original Owner Only: This Limited Warranty applies exclusively to the original retail purchaser of an ebike purchased from cycrown.com or an Authorized CYCROWN Retailer/Dealer. It is non-transferable and terminates immediately upon any sale or transfer of the bike.

  • Coverage Start: The warranty period begins on the date of original delivery or in-store purchase.

  • Proof of Purchase: To initiate a warranty claim, you must provide the original sales receipt, order confirmation, and verify original customer details.

  1. DUAL-LAYER COVERAGE STRUCTURE

A. Extended Frame Warranty (Up to 10 Years)

  • Structural Frame Integrity: CYCROWN warrants the structural integrity of all CYCROWN-branded bicycle frames against manufacturing defects in materials and workmanship for a technical service life of up to ten (10) years from the original date of purchase. (Note: Paint, decals, cosmetic finishes, rigid forks, and suspension forks are excluded from the 10-year frame warranty).

B. Two (2) Year Limited Warranty (Core Components) CYCROWN warrants that the following core components shall be free from manufacturing defects for twenty-four (24) months:

  • Electrical Components: Motor, controller, LCD display, wiring harness, ECU, throttle, and sensors.

  • Battery Pack: Covered for manufacturing defects for two (2) years or up to 300 charge cycles (whichever occurs first). The battery is designed to retain up to 75% of its original capacity during this period.

C. 6-Month Comprehensive Wear & Mechanical Coverage (With Labor Support) First 6 Months – Free Parts + Free Shipping + Labor Allowance For the first six (6) months from delivery/purchase, CYCROWN provides free replacement parts, free shipping, and local repair fee reimbursement/coverage for non-human failures on:

  • Suspension Forks & Front Forks: Internal mechanical, damper, or seal failures under normal usage.

  • Disc Brake Systems: Brake calipers, rotors, levers, and master cylinders.

  • Accessories & Mechanical Parts: Fenders, rear racks, kickstands, and integrated lighting.

For claims within the first 6 months on these specified components, CYCROWN will ship brand-new parts free of charge AND reimburse reasonable labor fees incurred at a recognized local bike shop (receipt required).

6–12 Months – Free Parts, Customer Pays Shipping From month 7 to month 12, CYCROWN will continue to provide free replacement parts for covered components; however, customers are responsible for shipping costs and standard third-party labor.

After 12 Months – Paid Replacement After twelve (12) months from purchase, replacement parts are no longer eligible for free replacement and must be purchased at customer cost.

  1. SPECIAL WARRANTY POLICY FOR OFFLINE / RETAIL CUSTOMERS

For all CYCROWN ebikes purchased directly through authorized offline brick-and-mortar dealers, retail partners, or flagship stores:

  • 2-Year Full Component Coverage: Offline retail purchases receive 2 full years of limited warranty protection on major structural, mechanical, and electrical components.

  • First 6-Month Full Service & Labor Protection: If any component is damaged or experiences a failure under non-human factors within the first six (6) months:

  1. CYCROWN or the authorized offline dealer will provide brand-new replacement parts at zero cost.

  2. CYCROWN will fully cover/reimburse all authorized repair and labor fees, ensuring 100% free repair service through your selling dealer or designated local service point.

  • 7 to 24 Months Offline Support: Free replacement parts remain fully covered for eligible manufacturing defects, with warranty servicing available through your authorized offline dealer.

  1. WHAT IS NOT COVERED (EXCLUSIONS)

This Limited Warranty applies strictly to manufacturing and material defects. The following are excluded:

  • Normal Wear & Tear: Consumable items subjected to natural friction or wear over time (e.g., tires, inner tubes, brake pads, chains, cables, spokes, and handlebar grips) after the initial 6-month window.

  • Subjective Factors: Dissatisfaction based on personal comfort preference, aesthetic dislike, or ride feel.

  • Unauthorized Alterations & Neglect: Modifications to the motor, speed settings, controller, or frame; damage resulting from crashes, improper assembly, neglect, stunt riding, or commercial fleet use.

  • Environmental Damage: Rust, corrosion, high-pressure washing damage, or saltwater exposure.

  1. CLAIMS & LABOR REIMBURSEMENT PROCESS

CYCROWN requires visual evidence and documentation prior to approving replacement parts or labor reimbursements.

  1. Submit Claim: Contact CYCROWN Support at vip@cycrown.com or visit your original Authorized Offline Retailer.

  2. Provide Documentation: Supply your Order ID / Retail Receipt, serial number, and clear photos/videos demonstrating the defect.

  3. Labor Fee Reimbursement: To claim repair fee reimbursement for front fork or disc brake services within the first 6 months, submit an itemized repair invoice/receipt from a certified local bicycle repair shop.

  4. Chargebacks: Any credit card chargeback automatically invalidates warranty services until resolved.

  5. LIMITATION OF LIABILITY

Repair, component replacement, or approved labor reimbursement as outlined herein shall serve as the exclusive remedy under this warranty. CYCROWN is not liable for indirect, incidental, or consequential damages resulting from any product performance or breach of warranty.