FAQ's
Orders & Payment
Everything you need to know about placing an order, applying discounts, and managing payments.
How can I use a discount code?
Use available discount codes on product pages at checkout.
Codes cannot be combined.
For extra discounts, contact vip@cycrown.com
What should I do if payment fails?
Verify shipping address and try a different payment method (PayPal, credit card, or installment).
Complete security checks (OTP, verification code, facial ID) carefully; avoid repeated attempts.
Contact your bank for card restrictions.
For further assistance: vip@cycrown.com
Payment Methods
How can I cancel an order?
Cancel via My Account → Order Details within 3 hours of ordering.
Orders cannot be canceled after shipping; you may request a return instead.
Email vip@cycrown.com with your order number.
How do I change my shipping address?
Check with family, neighbors, or property management.
Call FedEx at +1-877-339-2274 with tracking info.
File claims with FedEx/UPS online.
Report potential theft to local authorities.
Contact vip@cycrown.com if still unresolved.
Shipping & Delivery
Information about shipping times, delivery updates, and what to do if there’s an issue with your package.
How long does shipping take?
West Coast: 1–3 business days (UPS/FedEx)
East Coast: 3–5 business days (UPS/FedEx)
Holidays/weekends may add 1–2 days
Certain metro areas (Los Angeles, NYC, Philadelphia, Baltimore-DC corridor, Northern Virginia, New Jersey) may receive next-day delivery.
Is shipping always free?
Yes, all ebikes enjoy free shipping.
During peak FedEx seasons, we cover 80% of oversized shipping fees; customers pay 20%.
What if I haven’t received my package?
Track via the shipping number provided; typical delivery is 1–5 days.
Weekend orders may experience delayed updates.
Contact vip@cycrown.com for help.
What if my package shows as delivered but I didn’t receive it?
Check with family, neighbors, or property management.
Call FedEx at +1-877-339-2274 with tracking info.
File claims with FedEx/UPS online.
Report potential theft to local authorities.
Contact vip@cycrown.com if still unresolved.
Do you offer shipping protection?
Yes, select Worry-Free Delivery during checkout.
Covers: damage, delay, loss, or porch theft.Compensation: cash (PayPal, Venmo, or bank) or replacement product.
Submit proof via order confirmation email or website “Report an Issue.”Shipping Protection Details
Product & Setup
Details about what’s included, how to set up your bike, and how to use key features like the app.
What does the product package include?
Fully assembled bike frame & wheels
Charger ×1
Tool kit & spare screws
Warranty card & manual
How can I download the instruction of the bike?
Please click the link and download the product instruction
CYCROWN Ebike User Manual
What features does the app provide?
Monitor speed, distance, battery, and ride data
Navigation, headlight control, speed & start modes, bike lock
App functions vary by model; use the corresponding app for your bike
Download via Google Play or App Store; ensure network, Bluetooth, and location are enabled
Warranty & Returns
Learn about our warranty coverage, return policy, and after-sales support.
What warranty do CYCROWN eBikes have?
2-year limited warranty for original owners from CYCROWN’s official website.
Covers material or manufacturing defects under normal use.
Excludes wear, misuse, improper assembly, modifications, or accidents.
Claim via vip@cycrown.com
What is the return policy?
30-day returns:
Unopened: $120 shipping fee
Opened/≤10 miles: 30% restocking + $120 shipping
Used >10 miles: 50% restocking + $120 shipping
Keep original packaging and all accessories.
Refunds issued ~5 business days after inspection.
Contact vip@cycrown.com ([RETURN REQUEST] + Order Number).
