Shipping Protection Policy

We provide shipping protection for all covered packages. Please review the required documentation and claim process below.

When You Need to Provide Documentation

1. Damage

   • Submit photos of the damaged product packaging and the damaged item itself.

2. Delay

   • No documentation required. Shipping information is sufficient for verification.

3. Lost in Transit

   • Simply provide the shipping information for verification.

4. Porch Theft (Stolen After Delivery)

   • Provide one of the following:

     • Police report (usually available online)

     • Security camera footage of the theft

     • A letter from the shipping carrier

     • A written incident report from a property authority or leasing office

Compensation Methods

We offer flexible payout options:

• PayPal – Supports multiple currencies, instant transfer

• Venmo – Supports USD, instant transfer

• Direct Deposit (ACH) – Supports USD, US bank accounts only, 1–3 business days

• Product Replacement – At customer’s request, Seel can reimburse the same product from the original order instead of a cash payout

How to File a Claim

• Check your order confirmation email for a policy email from Seel.

• Click “Report an Issue” in the email to access the Claims Center.

• Or visit Seel to submit your claim directly.

Coverage Details

• Eligible Shipping Destination: All regions within the United States

• Supported Currencies: USD, CAD, AUD, NZD, EUR, GBP