FAQs
Use available discount codes on product pages at checkout.
Codes cannot be combined.
For extra discounts, contact vip@cycrown.com
30-day returns:
Unopened: $120 shipping fee
Opened/≤10 miles: 30% restocking + $120 shipping
Used >10 miles: 50% restocking + $120 shipping
Keep original packaging and all accessories.
Refunds issued ~5 business days after inspection.
Contact vip@cycrown.com ([RETURN REQUEST] + Order Number).
Fully assembled bike frame & wheels
Charger ×1
Tool kit & spare screws
Warranty card & manual
Please click the link and download the product instruction
Verify shipping address and try a different payment method (PayPal, credit card, or installment).
Complete security checks (OTP, verification code, facial ID) carefully; avoid repeated attempts.
Contact your bank for card restrictions.
For further assistance: vip@cycrown.com
Payment Methods
Contact vip@cycrown.com with your order number and new address.
If already shipped, we will attempt to intercept; otherwise, return & reship at your cost.
Check with family, neighbors, or property management.
Call FedEx at +1-877-339-2274 with tracking info.
File claims with FedEx/UPS online.
Report potential theft to local authorities.
Contact vip@cycrown.com if still unresolved.
2-year limited warranty for original owners from CYCROWN’s official website.
Covers material or manufacturing defects under normal use.
Excludes wear, misuse, improper assembly, modifications, or accidents.
Claim via vip@cycrown.com
West Coast: 1–3 business days (UPS/FedEx)
East Coast: 3–5 business days (UPS/FedEx)
Holidays/weekends may add 1–2 days
Certain metro areas (Los Angeles, NYC, Philadelphia, Baltimore-DC corridor, Northern Virginia, New Jersey) may receive next-day delivery.
Monitor speed, distance, battery, and ride data
Navigation, headlight control, speed & start modes, bike lock
App functions vary by model; use the corresponding app for your bike
Download via Google Play or App Store; ensure network, Bluetooth, and location are enabled
Yes, all ebikes enjoy free shipping.
During peak FedEx seasons, we cover 80% of oversized shipping fees; customers pay 20%.
Cancel via My Account → Order Details within 3 hours of ordering.
Orders cannot be canceled after shipping; you may request a return instead.
Email vip@cycrown.com with your order number.
Track via the shipping number provided; typical delivery is 1–5 days.
Weekend orders may experience delayed updates.
Contact vip@cycrown.com for help.
Yes, select Worry-Free Delivery during checkout.
Covers: damage, delay, loss, or porch theft.Compensation: cash (PayPal, Venmo, or bank) or replacement product.
Submit proof via order confirmation email or website “Report an Issue.”Shipping Protection Details
