We honestly couldn't be happier with CYCROWN. Our experience has been fantastic. We ordered two CycFree bikes with saddlebags and baskets. They shipped quickly with FedEx supplying the tracking number through Amazon. The bikes even arrived a day early for us (sure this was FedEx ... but ... it still played towards a good emotional experience. Here are a few of my experiences:
1. The boxes are heavy ... the image I attached show two people needed for handling it. Since my wife couldn't help I slid the boxes into our yard where I setup a folding table to assemble them. I do not have the weight recorded but would guess they were about 70-80lbs (but awkward in large packaging). This is in NO way a negative as the bikes were INCREDIBLY packaged to minimize shipping damage.
2. Pulled out of the box (see image) you can see that there everything is secure with zip ties, foam wrapping, and hard foam blocks. NOTE: Be careful there are two BLACK wires that look a lot like the black zip ties. You could easily snip one if you aren't in good lighting. These two black wires go to your tail light and headlight.
3. The instructions are EASY to follow, but take your time, don't rush, and start at step 1. Included with the bike is a cool tool kit that has full size wrenches and a multi-ended screw driver to assemble the bike all contained in a nylon zipper pouch (handy to pack with you for road side work if you ever need it). It also came with a tire pump (see the attached images).
4. The bikes themselves are extremely well made and do not feel like anything was shorted when designing the frames. The frames have great paint jobs and decal work.
5. The disk brakes on the front and rear make them that much more reliable in hilly areas (where we live).
6. The brake light flashes when you are braking and is functional as soon as the bike is started. The headlight is really bright and is activated manually on the handlebars. There is also a horn which is fairly loud.
7. The seat which came with the bike is a wider cruiser style seat with springs. We chose out of the gate to buy the seats you see NOT because the seats were inadequate, on the contrary they are really good seats, we just saw these and wanted them when building out our bikes.
8. As you can see there is also plenty of room for ad-on items. We have our bike locks, cell phone holders, a rear view mirror, and a water bottle holder mounted and usable. (Did I mention we love our bikes???)
9. As you can see we have a pup trailer so our dogs can bike with us. Since this is an eBike, the rear axle is NOT a standard size (its larger). So if you have an existing bike trailer, Amazon sells an eBike trailer attachment that will fit to the axle (or you can simply drill out your existing attachment with a drill if you have one).
10. Shimano gear shift – 7 speed. I like the one click shifting when I am pedaling. I assume avid cyclists are already familiar but thought I would still shout it out.
11. Customer Support – We had to contact them and they have been extremely responsive and willing to answer questions. Response time was within 24 hours (and they say to give them 48). We have been happy with the time. Calling them resulted in someone immediately picking up. Email response was faster than the 48 hour window.
Lastly – We have already put over 75 miles on our new bikes. Pedal assist is awesome. It allows my wife and I to remain at a constant speed (and thus spacing) as we travel down the road. There are 5 levels of pedal assist. The first starts at 9.5MPH, the second 11.5MPH, and the third at 14.5MPH. We have not gone faster. If we get tired of pedaling you can just turn the inner part of the right handle grip like a traditional motorcycle to “give it throttle” and let the bike do the rest. We love our rides and the performance. I weight roughly 160lbs and am pulling the pup trailer with 30lbs of dog in it. A 14 mile trip which includes quite a few rolling hills and one steep triple switchback hill burns about 15% of my battery. My wife’s battery usually sits about 90% when we get home. This is with us using pedal assist and pedaling maybe 1/2 to 2/3 of the way. So you can see that 75 miles is possible if you are willing to work while the bike is.
I hope this has been helpful.